If you forgot your password you can easily recover it by ticking „forgot password” box and then pressing „password recovery” in login menu. An email containing password recovery link will be automatically sent to you by our system.
Unfortunately our website isn’t fully functioning on Internet Explorer and older version of Safari browsers, so we are suggesting switching to for example: Google Chrome or Mozilla Firefox.
if you choose bank transfer as form of payment you will get a proforma invoice sent to your email address (in case you choose other payment forms you will be getting only proper invoice). Proper invoice will be sent the same way after the payment.
Bank details are automatically sent to you by our system with a proforma invoice attached after choosing bank transfer as form of payment.
Usually dotpay transactions are deleted due to haste, because instructions are not being followed, so please take your time during making this kind of payment.
When dotpay transaction gets rejected it means there was a problem with processing the payment through your bank, so please try making a transaction again or contact your bank for more details.
Paid-by date is located on the bottom-right corner of the proforma invoice.
The best way to deal with such a problem i to simply make a new order with corrected data.
Unfortunately due to the limited number of hotel rooms we can’t make a reservation without collecting a fee first, so in order to assure your hotel reservation you need to make a successful payment.